Frequently Asked Questions
Everything you need to know about your Gorilla Playsets order.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy on all unworn items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our 'True-Fit' chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, Gorilla Playsets is committed to ethical fashion. We use organic cotton and recycled polyester in over 80% of our seasonal collections.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but you can request a change or cancellation within 60 minutes of purchase by contacting our support team.