Returns & Exchanges
At Gorilla Playsets, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and unwashed apparel. If your items don't fit your lifestyle, we make the exchange and return process fast and effortless.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your package.
Pack and Ship
Place the items in their original packaging and drop off the parcel at any authorized carrier location within 7 days of receiving your label.
Receive Refund or Exchange
After our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your new exchange items within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing